How do I reset my password?
Why is my account not opening when I try to log in?
Can I share my log in details?
I have not received my webinar link how do I access the webinar?
How do I upgrade to NB Plus?
How do I access the NB Plus content?
I have an NB Plus Subscription and am unable to find a pdf version of the online booklet to download – why?
How do I find my way around the Dashboard?
How do I download my Certificate?
How do I access my BSL and Safeguarding and Child Protection modules?
Can I search for a particular topic from a booklet or webinar?
How do I manually add a CPD item to the CPD Tracker?
How do I add my learning and certificates to FourteenFish?
How do I add my learning and certificates to Clarity?
I have renewed my CPD modules but am unable to redo completed modules in the past. Can you reset?
How do I track my online booklet reading on the NB Dashboard?
How do I pay? Can I pay by invoice/bacs transfer?
My employer, CCG, Health Board have agreed to pay for my course. Can I pay on invoice?
My card is about to expire. Where do I update my card details?
The access code does not work on your booking system/the link on the flyer does not open?
How do I update my email – account details?
How do I amend my address details on my account?
Where do I find a copy booking, receipt?
I have signed up to the webinar – how do I access it?
The link I have received does not work. How do I access the webinar?
I am unable to attend the live or part of the live webinar – Can I access this at a later date and how?
How do I ask a question while watching the live webinar?
I cannot find the quiz on the pre-recorded webinar.
How do I clear cache/history?
My app is not working – can you help?
When are you planning more face-to-face courses?
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