Terms & Conditions of Supply

This policy (together with our, Website Terms and Conditions of Use, Privacy & Cookie Policy and Website Acceptable Use Policy) tells you information about P&S Medical Education Limited trading as NB Medical Education (we or us) and the legal terms and conditions (Terms) on which we sell any of the products (Products), listed on our websites www.nbmedical.com and www.nb-learning.com (our sites), to you the customer.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our sites. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

If you refuse to accept these Terms, you will not be able to order any Products from our sites. A Contract for Products is formed (and becomes legally binding) when a completed order is signed or otherwise accepted by you, the customer.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the Terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1. Information About Us
   1. We operate the websites www.nbmedical.com and www.nb-learning.com
      We are P&S Medical Education Limited, registered in England and Wales registered number 8892304 and with our registered office at 32 Portland Terrace, Newcastle Upon Tyne NE2 1QP. Our main trading address is Unit 1 Witney Way, Boldon Business Park, Boldon, Tyne & Wear, NE35 9PE.
   2. Our VAT number is 181 4121 37.
   3. To contact us, please see our Contact Us page on www.nbmedical.com or email hottopics@nbmedical.com
2. Our Products
   1. The images and descriptions of the Products on our sites are for illustrative purposes only. Your Products may vary slightly from those images and descriptions.
   2. All Products shown on our sites are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
3. Use of our sites
   Your use of our sites is governed by our Website Terms and Conditions of Use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
4. How we use your personal information
   We only use your personal information in accordance our Privacy & Cookie Policy. For details, please see our Privacy & Cookie Policy. Please take the time to read these, as they include important terms which apply to you.
5. If you are a consumer
   This clause 5 only applies if you are a consumer.
   1. If you are a consumer, you may only purchase Products from our sites if you are at least 18 years old.
   2. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6. If you are a business customer
   This clause 6 only applies if you are a business.
   1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our sites to purchase Products.
   2. These Terms and our Website Terms and Conditions of Use, Privacy & Cookie Policy and Website Acceptable Use Policy constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms and our Website Terms and Conditions of Use, Privacy & Cookie Policy and Website Acceptable Use Policy.
   3. For purchases of multiple NB Plus licenses, businesses will be allowed 12 weeks to assign the licenses to individual users within their organisation. Each individual user assigned a license within the first 12 weeks after purchase will have use of the license for 12 months from the date of assignment and, therefore, at 15 months from the date of purchase all licenses will have expired. Businesses will be able to assign licenses after the initial 12 week period but these licenses will also expire at 15 months from the original purchase date.  
7. How the contract is formed between you and us
   1. For the steps you need to take to place an order on our sites, please see the relevant website page.
   2. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
   3. We will confirm our acceptance to you by sending you a confirmation e-mail.
   4. If we are unable to supply you with a Product, for example because that Product is no longer available or because of an error in the price on our sites as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
8. Our right to vary these terms
   1. We may revise these Terms from time to time in the following circumstances:
      1. changes in how we accept payment from you; or
      2. changes in relevant laws and regulatory requirements.
   2. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
9. Your consumer right of return and refund
   This clause 9 only applies if you are a consumer.
   1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000). Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
   2. Our usual cancellation terms regarding our face to face “Hot Topics GP Update Courses” Product (face to face Course) compliment your legal rights and are not intended as a replacement. If you wish to cancel a face to face Course and you have not purchased our NB PLUS add-on package with that face to face Course, then you may do so at any time by written notice to us on the understanding that:
      1. If the cancellation notice is received by us not less than 7 days before the face to face Course date, up to 100% of the total purchase price paid will be refunded.
      2. If the cancellation notice is received by us less than 7 days before the face to face Course then the booking can be moved to an alternative date/venue in the subsequent 9 month period OR you may request the webinar on-line Product as an equivalent alternative Product.
      3. If you fail to cancel your booking AND fail to attend the face to face Course you can still receive the Course materials and webinar on-line Product, on request, after the face to face Course date.
      4. Any additional costs reasonably incurred by us in cancelling any arrangements connected with your Course booking shall be paid by you on demand.
      5. If you have purchased our NB PLUS add-on package with a face to face Course, Course refunds are not available but the course booking can be moved to an alternative date/venue in the subsequent 9 month period OR you may request the webinar on-line Product as an equivalent alternative Product.
   3. Fees for online Products or course books are not refundable in whole or in part in any circumstances.
   4. To cancel a Contract, please contact us in writing to tell us by sending an e-mail to hottopics@nbmedical.com or by sending a letter to P&S Medical Education Limited t/a NB Medical Education, Unit 1 Witney Way, Boldon Business Park, Boldon, Tyne & Wear, NE35 9PE OR please contact our Customer Services telephone line +44 (0)191 519 7294 to tell us. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
   5. If appropriate, you will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 9.4. If you returned the Products to us because they were faulty or mis-described, please see clause 9.6.
   6. If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of a defective Product in full, or replace the product along with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
   7. If appropriate we will refund you on the credit card or debit card used by you to pay us.
   8. If the Products were delivered to you:
      1. If you cancel a Contract you must return the Products to us as soon as reasonably practicable. If the Products require collection, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
      2. unless the Products are faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you. We charge for collection of the Products;
      3. you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
10. Delivery
    1. Your order will be fulfilled by the estimated delivery date set out in the confirmation e-mail, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
    2. Delivery will be completed when we deliver the Products to the address you gave us.
    3. If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.
    4. The Products will be your responsibility from the completion of delivery.
    5. You own the Products once we have received payment in full, including all applicable delivery charges.
11. International delivery
    1. There are restrictions on some Products for certain International Delivery Destinations, so please contact hottopics@nbmedical.com for further information.
    2. If you order Products from our sites for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
    3. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
    4. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
12. Price of products and delivery charges
    1. The prices of the Products will be as quoted on our sites from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Product(s) you ordered, please see clause 12.5 for what happens in this event.
    2. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a confirmation e-mail.
    3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
    4. The price of a Product does not include delivery charges.
    5. Our sites contain a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our sites may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
       1. where the Product's correct price is less than the price stated on our sites, we will charge the lower amount when dispatching the Products to you; and
       2. if the Product's correct price is higher than the price stated on our sites, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
13. How to pay
    1. You can pay for Products using a debit card or credit card or cheque except for the NB PLUS subscription Product which is only payable by debit card or credit card by monthly or annual payments.
    2. Payment for non-subscription Products and all applicable delivery charges is in advance.
    3. Payment for the NB PLUS subscription Product may be by single annual subscription fee, in advance, the first payment date being the date of purchase and subsequent payments due on the anniversary of the first payment date. Alternatively, the NB PLUS subscription Product can be purchased month by month on a rolling subscription basis with a minimum contract duration of 12 months. NB PLUS subscription contracts shall continue until terminated by either party in accordance with this clause 13. Either party shall be entitled to cancel the Contract for the NB PLUS subscription Products at any time after the end of the initial term by giving the other party not less than 30 days’ prior written notice (see 9.4).
    4. All subscription fees may be liable to a discretionary increase of five percent (5%) on each anniversary of the first payment date.
14. Our warranty for the Products
    1. For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 14.2.
    2. The warranty in clause 14.1 does not apply to any defect in the Products arising from:
       1. fair wear and tear;
       2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
       3. if you fail to operate or use the Products in accordance with the user instructions;
       4. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
       5. any specification provided by you.
    3. If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
15. Our liability if you are a business
    This clause 15 only applies if you are a business customer.
    1. We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.
    2. Nothing in these Terms limit or exclude our liability for:
       1. death or personal injury caused by our negligence;
       2. fraud or fraudulent misrepresentation;
       3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
       4. defective products under the Consumer Protection Act 1987.
    3. Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
       1. any loss of profits, sales, business, or revenue;
       2. loss or corruption of data, information or software;
       3. loss of business opportunity;
       4. loss of anticipated savings;
       5. loss of goodwill; or
       6. any indirect or consequential loss.
    4. Subject to clause 15.2 and clause 15.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Products.
    5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
16. Our liability if you are a consumer
    This clause 16 only applies if you are a consumer.
    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
    2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for:
       1. death or personal injury caused by our negligence;
       2. fraud or fraudulent misrepresentation;
       3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
       4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
       5. defective products under the Consumer Protection Act 1987.
17. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.
    2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
       1. we will contact you as soon as reasonably possible to notify you; and
       2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
18. Communications between us
    1. When we refer, in these Terms, to "in writing", this will include e-mail.
    2. If you are a consumer:
       1. To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you must contact us in writing by sending an e-mail to hottopics@nbmedical.com or by sending a letter to P&S Medical Education Limited t/a NB Medical Education, TUnit 1 Witney Way, Boldon Business Park, Boldon, Tyne & Wear, NE35 9PE OR please contact our Customer Services telephone line +44 (0)191 519 7294. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
       2. If you wish to contact us in writing for any other reason, you can send this to us by e-mail at hottopics@nbmedical.com or by pre-paid post to P&S Medical Education Limited t/a NB Medical Education, Unit 1 Witney Way, Boldon Business Park, Boldon, Tyne & Wear, NE35 9PE. You can always contact us using our Customer Services telephone line +44 (0)191 519 7294.
    3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
    4. If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our websites, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
19. Other important terms
    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    3. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    6. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our sites and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
    7. If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.